Frequently Asked Questions
Everything you need to know about your Paciotti shopping experience.
What is the standard delivery timeframe for my order?
We offer worldwide shipping via premium couriers. Domestic orders typically arrive within 2-4 business days, while international shipping can take 5-7 business days depending on the destination.
How do I return an item that doesn't fit?
Paciotti offers a 14-day return policy. Items must be in their original condition, unworn, and with all security tags attached. You can initiate a return through our online portal to receive a prepaid shipping label.
Are your leather goods made from authentic materials?
Yes, all Paciotti products are crafted in Italy using premium, ethically sourced leathers and high-grade textiles to ensure the luxury quality and durability our brand is known for.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. For select regions, we also offer Klarna for flexible installment payments.
How can I track the status of my shipment?
Once your order is dispatched, you will receive an email containing a unique tracking number and a link to the courier's website to monitor your package in real-time.
Do you offer professional repair services?
We provide a one-year warranty on manufacturing defects. For wear-and-tear or older items, we can recommend authorized luxury restoration specialists to maintain the integrity of your Paciotti pieces.